Primary offer
Fully Managed Care
We do the rosters, the payroll, the compliance and the monthly statement — so you can simply enjoy your life.
What “Fully Managed” Means
In plain English: you don't have to think about the paperwork. We roster your carers, run their payroll, keep every compliance requirement up to date, and send you a simple monthly statement that actually makes sense.
Who It Suits
- Most people who want reliable, hands-off care
- Families living interstate who can't manage rosters locally
- Anyone who doesn't want the admin of employing carers directly
What a Care Coordinator Does
Your Care Coordinator is your single point of contact — they build your roster, match you with the right carers, check in regularly, and are the first call whenever your needs change.
Management Fee, Stated Transparently
10%
of your quarterly Support at Home funding
A 10% care management fee applies to your quarterly budget.
Covers your care plan and ongoing coordination, matching you with support workers, rostering, compliance, and your statements — with no extra management fees on top.
See the full rate card on our Rates & Fees page.
Fully Managed vs Self-Managed
Not sure which is right for you? Here's an honest side-by-side.
| Fully Managed | Self-Managed | |
|---|---|---|
| Who coordinates your care | A dedicated Care Coordinator | You, with our support |
| Who chooses your workers | We handpick, police-checked carers | You choose your own workers |
| Care Coordination fee | 10% of quarterly funding | 10% of quarterly funding, same as fully managed |
| Administration fee | None — no extra fees on top | 10% on invoices from workers you arrange yourself |
| Rosters & payroll | Fully handled for you | You manage directly |
| Monthly statements | Prepared and explained for you | Prepared by us, reviewed by you |
| Best suited to | Most people; families interstate; less admin | Hands-on families wanting full control |
Common questions
Who will provide my care — your own staff or others?+
Most of our care is delivered by Silvergrace Care's directly employed support workers, which gives us strong control over training, quality and continuity. In some locations, we work with Associated Providers — contracted partners — to ensure we can service you promptly. These providers are carefully selected and subject to our ongoing compliance and quality checks, including regular audits, feedback and performance reviews. You'll always be told who is providing your care, and can raise any concerns with your Care Coordinator at any time.
How do I know your Associated Providers meet your standards?+
Our Associated Providers are contracted partners who must meet Silvergrace Care's compliance and quality requirements, including appropriate qualifications and experience; current police checks and any relevant working-with-vulnerable-people checks, plus insurances; adherence to our policies on safety, incident reporting and client rights; and ongoing performance monitoring, client feedback and periodic audits. We only continue working with partners who consistently meet our standards — if you have any concerns about a worker or provider, tell us and we'll act immediately.
What is the difference between fully managed and self-managed funding?+
With fully managed care, we design your care plan, schedule all services, and manage all support workers and providers — you have one point of contact and one team responsible for everything. It's best for clients and families who want a hands-off, fully supported experience. With self-managed funding, you choose and arrange your own support workers or suppliers (within program rules), and we handle the paperwork, compliance checks, invoicing and reporting on those arrangements. It's best for clients or families who want maximum choice and control over who provides their care.